Frequently Asked About Legal and Your Rights
Verification happens at signup. Enter your full name, date of birth and phone number, then confirm your identity using your registered payment method — DANA, OVO, GoPay or QRIS. We cross-check this data and send a confirmation within minutes. Verification is required before your first withdrawal.
Your account data is retained for twelve months after closure, or longer if local law requires it. Game history and transactions remain in our system for audit purposes but are not used for marketing. You can request deletion of non-essential data within this window by contacting our legal team.
Withdrawal requests are verified within two to four hours on business days. The verification confirms your identity and checks your account history for compliance. Once cleared, your payout is sent to your registered payment method the same day or the next business day, depending on the rail.
Yes. Email our support team with 'Data Export Request' in the subject line and include your account ID. We send a complete export of your data — game history, transactions, personal details and account communications — within seven business days in a portable format.
Your account can be accessed from different devices and locations where local law permits. If we detect unusual access patterns — such as login from a new country within hours — we send you a security alert. You can verify the access in Account Settings or contact support immediately if the activity is not yours.
Deposits via DANA, OVO, GoPay and QRIS go through authorised payment partners. Withdrawals are verified against your registered identity before funds leave our wallet. All transactions are logged and can be reviewed in your account history. Where local law permits, we hold funds in a trust account separate from operating capital.
Log in to your account and go to Account Settings to update your contact information. Changes to your phone number or address require re-verification via your registered payment method. Submit the update and we confirm the new details within one business day.
